Privacy Policy

1. Introduction

Cat-Angel ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.cat-angel.com and use our services.

This policy covers our website only. If you use the SoulPath app, please refer to the separate SoulPath App Privacy Policy.

By using our website you consent to the practices described in this Privacy Policy.

2. Who We Are

Cat-Angel Owner: Franci Engelbrecht Email: franci@cat-angel.com Website: www.cat-angel.com Location: South Africa

Cat-Angel offers spiritual development services including tarot readings, Corporate Alchemy coaching sessions, and the SoulPath spiritual training platform.

3. Information We Collect

Information You Provide Directly

Contact Form When you submit a contact form enquiry we collect:

Your name
Your email address
Your message content
Any additional information you choose to include

Bookings When you book a service (tarot reading, Corporate Alchemy session, or other offering) we collect:

Your name and email address
Your phone number (if provided)
Your preferred date and time
Payment information (processed securely through our payment provider — we do not store card details)
Any relevant background information you share to prepare for your session

Email Newsletter / Mailing List When you subscribe to our mailing list we collect:

Your name
Your email address
Your subscription preferences

Payments When you make a payment for services we collect:

Billing name and address
Transaction records
Payment is processed through a secure third-party payment provider. We do not store your full card details.

Information CollectedAutomatically

Website Analytics (Google Analytics) We use Google Analytics to understand how visitors use our website. This collects:

Pages visited and time spent on each page
How you arrived at our website (search engine, social media, direct link)
Your approximate geographic location (country/city level)
Browser type and device information
This data is anonymised and aggregated — it does not identify you personally

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookies Our website uses the following types of cookies:

Cookie TypePurposeDuration

EssentialRequired for the website to function (e.g. session management)Session

AnalyticsGoogle Analytics — understanding website usageUp to 2 years

PreferenceRemembering your choices (e.g. cookie consent)Up to 1 year

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

4. How We Use Your Information

Contact form enquiries:

To respond to your message
To follow up if necessary

Bookings:

To confirm and manage your booking
To prepare for your session
To send booking reminders and follow-up communications
To process payment for your session

Mailing list:

To send you newsletters, updates, and information about our services
To notify you of new offerings, events, or content
You may unsubscribe at any time using the unsubscribe link in any email

Payments:

To process your payment securely
To maintain financial records as required by law
To provide receipts and invoices

Analytics:

To understand how visitors use our website
To improve our website content and user experience
To inform our content and marketing strategy

5. Legal Basis for Processing (POPIA)

Under the Protection of Personal Information Act (POPIA), we process your personal information on the following grounds:

Contractual necessity: To fulfil a booking or service you have requested
Legitimate interest: To respond to enquiries, improve our website, and communicate with existing clients
Consent: For marketing communications and newsletter subscriptions
Legal obligation: For financial record-keeping and compliance

6. Email Marketing

If you subscribe to our mailing list or have previously engaged with our services, you may receive marketing emails from us. Every marketing email includes:

A clear identification that it is from Cat-Angel
An easy one-click unsubscribe link
Our contact details

We will not send you unsolicited marketing emails without your consent. You can unsubscribe at any time and your email will be removed from our marketing list within 5 business days.

7. Data Sharing

We do not sell your personal information. We may share your information with:

Service providers who help us operate our business:

Payment processor (to handle transactions securely)
Email marketing platform (to manage our mailing list)
Google Analytics (anonymised website usage data)
Booking platform (if applicable)

All service providers are contractually required to protect your data and may only use it for the purposes we specify.

Legal requirements: If required by law, court order, or a South African regulatory authority.

Business transfers: In the event of a business sale or transfer, your information may be transferred as part of that transaction. You will be notified before your data is transferred and becomes subject to a different privacy policy.

8. Session Content and Confidentiality

Information shared during tarot readings, coaching sessions, or any other personal service with Cat-Angel is treated with the highest level of confidentiality.

Session content is never shared with third parties without your explicit consent
Notes from sessions are stored securely and used only to improve the quality of your experience
You may request deletion of session notes at any time

9. Data Retention

Data TypeRetention Period

Contact form enquiries2 years from last contact

Booking records5 years (financial record requirements)

Payment records5 years (South African tax law)

Email newsletter subscribersUntil you unsubscribe + 1 year

Google Analytics data26 months (Google's standard)

Session notes3 years or until deletion is requested

10. Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information (subject to legal retention requirements)
Object to the processing of your personal information
Withdraw consent for marketing communications at any time
Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

Information Regulator of South Africa Website: www.inforegulator.org.za Email: inforeg@justice.gov.za

11. Security

We take reasonable technical and organisational measures to protect your personal information including:

Secure (HTTPS) connections on our website
Secure payment processing through reputable payment providers
Limited access to personal data on a need-to-know basis
Regular review of our data handling practices

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites (social media platforms, partner organisations, etc.). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

13. Children

Our website services are intended for adults (18+). We do not knowingly collect personal information from individuals under 18 through our website. If you believe a child has submitted personal information through our website, please contact us immediately.

Note: The SoulPath app includes child profiles — these are covered by the separate SoulPath App Privacy Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. For significant changes we will notify you by email if you are on our mailing list.

15. Contact and Complaints

For any privacy-related questions, to exercise your rights, or to make a complaint:

Cat-Angel Email: franci@cat-angel.com Website: www.cat-angel.com

We will respond to all privacy requests within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa at www.inforegulator.org.za.